Refund Policy

Cherays is dedicated to creating elegant, comfortable, and high-quality women’s lingerie, underwear, and hosiery that enhance everyday confidence and femininity.
With refined design, premium materials, and careful craftsmanship, every piece is made to provide both beauty and comfort — because feeling good starts from within.

Our Guarantee Makes It Quick and Easy

While perfection is our goal, we understand that issues may occasionally occur. In such cases, Cherays is committed to providing a smooth and worry-free after-sales experience.

Incorrect or Defective Items

If you receive an incorrect item or a product with a manufacturing defect, we will cover the return shipping costs.

  • Please notify us within 30 days of receiving your order

  • Provide clear photographic evidence for verification

  • Once confirmed, we will assist you promptly with a return or refund

Please note that we do not accept returns for items that are more than 30 days past the delivery date.

To confirm the return address, please contact us at: support@cherays.com

Returns & Exchanges

  • We do not offer direct exchanges.

  • If you are not satisfied with your purchase, you may apply for a return (if eligible) and place a new order for the desired item.

⚠️ Hygiene Notice
For health and safety reasons, panties, lingerie sets, and hosiery that have been worn, washed, or have had hygiene seals removed are not eligible for return unless they are defective or incorrectly shipped.

Order Cancellation

If Your Order Has Already Shipped

  • You will receive a refund for the original amount paid

  • A $10 restocking fee will be deducted

  • The restocking fee does not apply to incorrect shipments or defective items

If Your Order Has Been Produced but Not Yet Shipped

  • You will receive a refund for the original amount paid

  • A $10 restocking fee will be deducted

Disclaimers

Final Sale Period

All sales become final 30 days after the order is received.

Return Processing Time

  • Returns are typically processed within 3 business days after arrival at our warehouse

  • During peak seasons or holidays, processing may take longer

  • Once approved, refunds are issued within 3 business days

  • Please allow an additional 1–3 business days for the refund to appear, depending on your bank or payment provider

If Your Return Seems Delayed

If tracking shows your return has been delivered but not yet processed, please contact us at: support@cherays.com.

Quality Inspection

All Cherays products undergo strict quality inspections before shipment.If you discover a manufacturing defect, please contact us immediately and include clear photos so we can resolve the issue efficiently.

Policy Updates

Cherays reserves the right to modify this policy at any time.Any updates will be published on this page and will apply to future orders.

Thank you for shopping with Cherays.Your comfort, confidence, and satisfaction are always our priority.If you have any questions regarding returns, cancellations, or other policies, please contact us at: support@cherays.com. Phone number: +86 13950783039.